Verify the domain before signing in
Open the site from a trusted bookmark or type the known SportPesa Kenya address yourself. Inspect the full domain before entering a password or one-time code. Avoid unexpected SMS and social-media links, especially those promising account recovery, free bets or urgent security action.
If a page looks suspicious, close it and navigate independently. Do not let another person sign in or handle your account on your behalf.
Use the recovery flow you initiated
Use only the password or account recovery option shown on the official sign-in page. We have not tested the current flow, delivery channel or response time. Follow the live instructions and contact official support if they do not work.
Never disclose an OTP, password or M-Pesa PIN in a call or chat. A one-time code should only be entered into the official flow you requested.
If the account remains inaccessible
Check the exact error, internet connection, keyboard layout and saved credentials. Avoid repeated guessing, which may trigger more checks. Record the date and message, then contact support through details published on the official site. Ask for a case reference and keep it.
If the registered number is no longer yours, ask official support about the documented update process. Do not rely on an intermediary who asks for remote access, payment or a code. Secure the linked email account if you suspect compromise.
Frequently asked questions
Can support ask for my one-time code?
Do not share one-time codes, passwords or wallet PINs. Enter a code only in the official flow you initiated.